Legal
Privacy Policy
This policy explains what FullStrength collects through this website, how we use it, and how to reach us about it.
This policy describes practices for this website and our inquiry and vendor application forms. Where you have a signed service agreement with FullStrength, that agreement controls the services and any terms specific to your account.
Information we collect
Through our website forms we collect the information you choose to submit: business and contact details, the number and general location of your sites, a description of your maintenance needs, and your preferred method of contact. Vendor applicants additionally submit business, trade, territory, licensing, insurance, reference, and rate information.
We do not request bank account details, tax identification numbers, or payment credentials through public website forms.
How we use information
We use submitted information to respond to your inquiry, evaluate fit, prepare proposals, qualify vendor applicants, and coordinate maintenance services for customers who engage us.
If you indicate a preferred contact method of text/SMS, we may reply by text for operational and sales responses. Consent to be contacted by text is not a condition of purchasing any service, and you may ask us to stop at any time.
Sharing
For active customers, we share the information necessary to complete a work order with the contractor performing the work — for example the site address, access instructions, and a description of the issue. We do not sell personal information.
We use service providers for hosting, data storage, and communications. They process information on our behalf and are not permitted to use it for their own purposes.
Security
Website submissions are stored in an access-controlled database. Internal access is restricted to authorized FullStrength personnel. No method of transmission or storage is completely secure, and we do not claim otherwise. Please do not submit sensitive financial or personal information through our public forms.
Retention
We keep inquiry and application records for as long as needed to evaluate, respond to, and service the relationship, and thereafter as needed for ordinary business and recordkeeping purposes.
Your choices
You may ask us to update or delete information you submitted, or to stop contacting you, by replying to any message from us or contacting us through the website. We will respond to reasonable requests.
Changes
We may update this policy as our services change. The version posted on this page is the current one.
Contact
Questions about this policy can be sent through our contact form and will be routed to the FullStrength team.